If you discover a problem or defect during the warranty period, please send a description of the defect together with a copy of your purchase receipt by email to service@nomitang.com. Our Customer Service will provide further instructions case by case.

All Nomi Tang Toys are covered under a one year warranty starting on the day of purchase while your statutory rights are not affected. Therefore please retain your purchase receipt or invoice.

In this case, please send a photo of your product together with a description of the problem by email. Our Customer Support will check and assist.

The customer needs to cover the shipping cost for the return of the defect product. In case of a valid warranty case we will cover the cost of the shipping of the repaired or new product from our service centre back to the customer.

You may buy a new USB charging cable for 2 USD, please contact us by e-mail service@nomitang.com.